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Welcome to Westgate Healthcare

Life is to be loved. Moving into a care home shouldn’t change that.

Westgate Healthcare Care and Nursing homes offer both quality care and quality of life. We are here to make a difference.

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I stayed for six weeks at your care centre. The staff were totally clear as to their roles they carried out, not only with great efficiency but also in a friendly, reassuring and professional manner, making residents feel valued and cared for. Clearly the centre represented your leadership qualities. You and your deputy walked the centre daily, it was so refreshing to see senior staff members out and about and available. As a champion of equal opportunities and anti-racism, it was so encouraging to see the multi-ethnic make-up of the staff and how they worked together in a climate of mutual respect. I can not recall seeing a more positive atmosphere. I want to offer my gratitude to you and your staff who made my stay so enjoyable, and offered such an outstanding contribution to the care service.

 

Respite Resident (St Pauls Care Centre)

"Overall the home is professional, friendly and compassionate; they genuinely care. The team are amazing; so kind, so caring, so friendly and so accommodating. The team support us as well and will always listen, help and suggest options to help Mum. I feel it's a partnership and we are all invested in Mum's care. I trust them totally and that's a big thing to be able to say and I would definitely recommend Hampden Hall Care Centre."

Daughter of Resident - Hampden Hall Care Centre (Carehome.co.uk)

"The physio team was very good and extremely understanding. They were very helpful and provided me with good advice. The healthcare assistants and nurses were really good at their jobs, patient and understanding. Cleanliness of the room and care centre were of a very high standard. Overall, my care whilst staying here was exceptional and I thank the staff for looking after me at this difficult time."

Respite Resident - Westgate House Care Centre (Carehome.co.uk)

"From the moment I spoke to the Manager of Byron House, I knew it was the perfect place for my mother. She was friendly, really enthusiastic about the activities they organised and was really helpful in moving mum in. I found this with the other staff as well. Sadly, my mum was only there for two weeks before suddenly passing away. The staff were very kind to me whilst I was with mum over the last couple of days of her life. Two very supportive nurses sat with me during the last moments of her life. It has a lovely atmosphere, caring staff and lots of entertainment for the residents."

Daughter of Resident - Byron House Care Home (Carehome.co.uk)

"My mother was discharged from hospital after an overnight stay. She was not well enough to care for herself at home but, despite having only 24 hours notice, Riverdale accepted her for a 2-week temporary stay. Both my mother and I were very impressed by the helpfulness and kindness of all the staff at the home. In addition, my mother commented that staff were also efficient and reliable in responding to any requests she made. I would have no hesitation recommending Riverdale to anyone."

Daughter of Resident - Riverdale Care Home (Carehome.co.uk)

Just a note to express our heartfelt thanks and gratitude for the way every one of you cared for our Dad. From the moment he arrived, you welcomed us all and guided us with your expert support. You not only gave such wonderful care and attention to Dad, you also extended this care and attentiveness to us, his family. From the staff who offered us tea, to those who made sure Dad was clean, comfortable and tidy, the cooks who kept the nutritious food coming, the nurses who oversaw his medical care and took time to keep us all updated – thank you from the bottom of our hearts. We shall never forget everyone’s professionalism, caring attitude and humanity.

Family members of Resident (Westgate House Care Centre)

"I am thrilled with the care that my husband is getting. I feel that the staff really care. There is a consistent staff team who know my husband, his likes and dislikes. It is not just the nurses and carers, but all staff that are friendly, professional and supportive to my husband but also to me.

Wife of Resident - St Pauls Care Centre (Carehome.co.uk)

"The kindness and sensitivity shown to my dad has been outstanding. The manager has liaised with doctors, social workers and palliative care nurses and has reassured me at every step. It is the first time I have not had to worry about my dad in a long time. Any issue he has health-wise I know will be dealt with promptly. My thanks to you all."

Daughter of Resident - Kingfisher Nursing Home (Carehome.co.uk)

"The care home is spotlessly clean with excellent facilities. The staff are friendly and very efficient. Mum always looks fresh and clean and is enjoying the food and activities. I couldn't wish for her to be in a better place. She is very well looked after here."

Daughter of Resident - Chestnut Manor Care Home (Carehome.co.uk)

I write this morning to express my family's gratitude for the way you took care of  our Dad. From the very beginning you and your staff took the time to get to know him. There are too many instances of kindness shown by your staff to mention here but we will remember them for a long time to come and will always be grateful. 

Son of resident - Kingfisher Nursing Home

Kingfisher nursing home I truly believe you deserve the Care Home of the Year award. My mum has been with you for 4 years you have saved her life on many occasions. If mum was not being so well looked after I know mum would not be with us today.  Mum is treated as an individual and very well respected. She always has her needs met. She loves being with you and is always entertained. All the staff are exceptional with mum care.  Mum says to me this is my home. She often tells me of prizes she has won from playing bingo horse racing etc. I’ve seen mum in photos when you have special events or just normal activities she always looks happy. Family and friends are sometimes invited on special event days to join in which is fantastic. Communication has been excellent from updates on health or activities and communication from the manager and the nurse. Family and friends are always welcome by staff which makes you feel comfortable and confident with the care being delivered. I’m know mum is safe it takes a huge worry if my shoulders knowing she happy. 

Thank you kingfisher to all the staff.

Daughter of Resident at Kingfisher Nursing Home

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