About Me

Getting to know our residents at Westgate Healthcare

One of our top priorities here at Westgate Healthcare is getting to know our residents, so that their experience with us is bespoke, tailored and meaningful for them. Our ‘About Me’ books offer our residents an opportunity to share their hobbies and interests with their care teams to build meaningful relationships. Our teams use the books to create tailored activities and events that suit the hobbies and interests of each of our residents, and they make sure every resident is empowered to do the things they enjoy most. The books can be found in each of the residents’ rooms to ensure they are easily accessible, and we are delighted that they have been extremely well received by each of our homes. The ‘About Me’ programme also gives peace of mind to our resident’s families that their loved ones’ emotional and wellbeing needs are being met. The Westgate teams are enjoying getting to know their residents even better and residents are really enjoying telling us more about themselves. The books play an important role in ensuring that all residents receive the very best care and live their best life, no matter their level of communication or which team member is on duty. For those who do have difficulty communicating, the books can bring real peace of mind to loved ones. One relative said ‘Mum can no longer communicate, so this is important to us knowing that you all know her as much as her loved ones do. The book speaks about what Mum can’t say.’