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Our Safety Promise

Our Safety Promise

At Westgate Healthcare we are dedicated to the safety and wellbeing of our residents, staff and visitors. We promise to provide a safe and outstanding care service to each and every one of our residents through enhanced safety measures and wellbeing initiatives in all of our homes.

Enhanced Safety and Cleanliness

We have enhanced our safety procedures and cleaning regimes in line with the latest government guidelines to maintain a clean, infection-free environment for all those who live and work in our homes. We have never compromised when it comes to the safety of our residents, however, due to the COVID-19 pandemic, we have implemented new ways of doing things. Across the group, we have implemented;

  • Plentiful supply of full PPE
  • Ample sanitising stations
  • Stringent cleaning procedures
  • Regular COVID-19 tests for residents, staff and visitors
  • New and innovative ways of communicating when contact visits weren’t possible
  • Virtual GP and specialist visits

Increased ‘Infection Control’ Training

Our staff teams have access to the highest standard training programmes to ensure our residents receive the highest standard of safe care in our homes. All staff in our homes receive regular Infection Control training, and we continue to closely follow the latest government guidelines. The safety of our residents is paramount, and we are proud to continue delivering a safe service without compromising the wellbeing and independence of our residents.

Lifestyle Initiatives

As innovators and early adopters of new ideas to promote enriched lives, we strive to give each and every resident an incredible experience in our homes. We have extended our Lifestyle Initiative programme which has already proven to transform residents’ lives for the better, promoting independence, fulfilment, happiness and dignity.

These include; Lifestyle Pioneers, Chatterbox, Make a Wish and About Me Books. All initiatives are designed as tools to offer the highest quality of life within our homes. In addition to our exciting activity programmes, we balance people’s preferences around a weekly timetable to ensure all residents choices are accommodated. Our activities calendars are reviewed weekly, and requests are always welcomed.

Family and Community

As a family-run & owned care group, our values are embedded into everything we do. We understand how important it is for residents to maintain social activities and staying connected with loved ones, and throughout the past year we have also had to implement new ways of keeping relatives in the know about their loved ones. We have used communication methods such as telephone and video calling devices, garden visits, visiting pods and our homes post regularly on our social media platforms. We promise to continue to accommodate regular safe visits with families and the local community where possible.

To read more about our safe visiting PODS, please click here.

Food and hydration

We’re devoted to offering our residents high-quality, fresh ingredients from kitchen to table because every meal should be delicious, nutritious and enjoyable. Food is often the most pleasurable part of someone’s day, and mealtimes bring friends and families together. We promise to ensure that each meal is person-centred to each residents’ dietary requirements and preferences, that meals are well-presented and served respectably. Our dining experiences promote independence and dignity, and we have a variety of snacks and drinks readily available throughout the day, hand-picked to suit each and every one of our residents’ preferences.

We also offer excellent in-room dining experiences, as well as safe dining in our elegant designated dining spaces.

To find an example menu, please click here.

Outdoors

We are very fortunate to have beautiful purpose-built homes that offer fantastic facilities, including secure outdoor garden spaces, which provide a safe area for our residents to socialise, particularly as we move into the summer months.  Weather permitting, we encourage our residents to take part in activities outdoors, whether it be gardening, sunbathing, Al Fresco dining or simply visiting their furry friends.

To find out how we can help you or a loved one, or to arrange a visit in one of our homes, please contact us.

To find out more about family visiting, please click here.

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