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Kingfisher Nursing Home Receives OUTSTANDING CQC Rating

Kingfisher Nursing Home in Cheshunt, Hertfordshire, has been awarded an ‘Outstanding’ rating by its regulator, the Care Quality Commission (CQC), following its recent inspection in October 2019. This result sees this care home for elderly residents join the elite 3% of care homes in England who have achieved this rare top rating.

The Westgate Healthcare operated care home received the top rating in two of the five categories that are inspected by the CQC – the domains of being a ‘Well-Led’ and ‘Responsive’ service.  This allowed the care home to achieve an overall ‘Outstanding’ rating. The care home was rated ‘Good’ in the remaining categories of being a ‘Safe’, ‘Effective’ and ‘Caring’ service. 

Kingfisher Nursing Home provides specialist care for up to 22 people aged 65 and over including residential, nursing and short-stay respite care. The team at Kingfisher have created an environment where residents are empowered to continue to do the things they enjoy, and people’s wishes, health and well-being remain at the heart of the home. 

Kingfisher’s Home Manager, Mary Auyeh, said: “Receiving ‘Outstanding’ from the CQC is an incredible achievement. It’s the result of the commitment and hard work that all the team have put in to make sure that our residents are at the centre of everything we do at Kingfisher.”

“I am so delighted that my team has received such wonderful recognition to demonstrate the difference we make to people’s lives…the smiles from the staff and our residents show what this wonderful news means to us all.”

Sita Patel, Managing Director at Westgate Healthcare, said: “Receiving this ‘Outstanding’ means the world to us as a company as our goal is to provide excellent care for our elderly residents, and it feels great to get this recognition from CQC for one of our care homes."

“I know that the whole team at Kingfisher work so hard, and our Manager (Mary) is an inspirational leader who always puts the home first. Whenever I go to Kingfisher, I can feel the warmth and I know that the team there really live our values – staff and residents living together and supporting each other as one family. I am so proud of the staff and residents at Kingfisher!”

The report from the CQC said: “People were at the very heart of this service and the staff team were highly motivated, dedicated and committed to provide compassionate care for people. Feedback from people and their relatives was exceptionally positive.”

“A culture of positivity and inclusivity was found throughout the home. The management and staff team worked tirelessly to find ways to ensure people experienced the best care and support as possible and to improve the quality of the service provided.”

“The staff team demonstrated a 'can do' attitude to care which meant that opportunities for engagement and activity were created around people's individual wishes. People were supported and encouraged to continue with interests they had prior to moving into the home and to experience new things to enhance their feeling of wellbeing.”

Read the CQC report here

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