Chatterbox is unique to Westgate Healthcare and is all about building meaningful relationships with our residents. The idea of Chatterbox is that at each staff handover, every member of our team will take a card from the box and ask their residents a question.
Encouraging conversations that are generated by a simple question helps us to get to know our residents, including what they like and dislike, their favourite memories, and their job prior to retirement.
Chatterbox has evolved from solely being used by the staff and our residents, and we often see our residents using the cards with their friends and family. No matter what age a person is, socialisation is import and gives us all a sense of belonging and acceptance.
We've also received some very positive press coverage from carehome.co.uk. You can read the article here.