Help & Advice

We understand that moving into care can be a stressful time for residents and their families. With that in mind we’ve collected some of the most common questions we get asked.

Our teams are available to answer specific questions you may have, please either contact us using the form below or call our homes for more information.


What is included in the fees?

Our fees include all major items for your peace of mind, such as your 24-hour care package, accommodation, housekeeping, catering and security services amongst others. Items that may not be included vary by home but in general include items such as hairdressing, chiropody, telephone line rental and call charges, escorts to booked appointments and specialist outings.

Can residents bring their own belongings?

We encourage residents to bring photos, their most loved possessions and even small items of furniture with them, making them feel comfortable and happy in their new home. Ensuring the safety of residents is paramount, our Home Managers will be pleased to agree and document any items they may choose to bring.

How much does it cost?

At Westgate Healthcare we tailor each care plan for individual’s needs. Our weekly fees are calculated following a comprehensive pre-admission assessment and can vary by the level of care required, room chosen and between each home. For more information please ask to speak to the Home Manager.

What activities do you offer?

At Westgate, there is always something interesting to do. Each of our care homes has a dedicated  activities coordinator that organises fun and stimulating activities for all our residents to get involved in if they wish to. These activities include art therapy and pet therapy sessions, exercise classes, music and films, tea parties and much more.

We are also delighted to be working with NAPA activities in our group to enhance the mental, physical and emotional wellbeing of our residents. You can find further information on by clicking on their weblink below.

When can I visit my loved one?

At Westgate, we encourage you to visit your loved one as often as you can, so we don’t restrict visiting times to specific hours. Visitors should, however, be aware that there are some periods of the day, such as meal times, that are busier than others. Please contact the home directly for more information.

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