Westgate House Care Centre

We work closely with both the NHS and local authorities to ensure that individuals receive the care and support they need, regardless of their funding source. If you’re unsure about the funding process or eligibility, we’re happy to guide you through the steps and help you understand your options. Feel free to reach out for more information.

The cost of care varies depending on the type of care required, the level of support needed, and the specific services included. At Westgate Healthcare we tailor each care plan for individual’s needs. Our weekly fees are calculated following a comprehensive pre-admission assessment and can vary by the level of care required, room chosen and between each home. For more information please ask to speak to the Customer Services Manager or Home Manager.

Care fees may change during your stay due to various factors, such as changes in care needs, additional services required, or adjustments in funding arrangements. We are committed to transparency and will communicate any changes well in advance, ensuring you are fully informed. Regular reviews of your care plan will also help us determine if adjustments to fees are necessary based on your evolving needs. If you have any specific concerns, feel free to discuss them with us at any time.

Our fees include all major items for your peace of mind, such as your 24-hour care package, accommodation, housekeeping, catering and security services amongst others. Items that may not be included vary by home but in general include items such as hairdressing, Dental care, chiropody and optician visits, telephone line rental and call charges, escorts to booked appointments and specialist outings, transportation, daily newspapers.

It is essential to communicate openly with the care home team about your financial situation, as they can provide guidance and assistance tailored to your specific circumstances.

Short term private respite care provision is available via a pre-booking system. Minimum 2 weeks stay is required to guarantee availability, subject to assessment. Please contact the Home Manager to discuss in further detail.

We will conduct a detailed assessment to finalise your personalized care plan, ensuring it meets your specific needs and preferences. You’ll need to complete some paperwork, including any necessary medical documentation, funding arrangements, and personal information forms. Our teams will discuss the logistics of your move, including a moving date and any support you may need during the transition. Once you move in, we’ll provide an orientation to help you settle in, meet team members and residents, and familiarise yourself with the facilities and activities. We’ll continue to support you as you adjust to your new home and regularly review your care plan to ensure it remains aligned with your needs.

Residents have the option to choose their room, depending on availability. During the admission process, you can discuss your preferences with the team, who will do their best to accommodate your wishes. If your preferred room isn’t available at the time, the team can provide information on when it might become available or suggest similar options that suit your needs. Your comfort and satisfaction are our top priorities, so feel free to ask about any specific preferences you have.

We encourage residents to bring photos and their most loved possessions making them feel comfortable and happy in their new home. Ensuring the safety of residents is paramount, our Home Managers will be pleased to agree and document any items they may choose to bring.

At Westgate, there is always something interesting to do. Each of our care homes has a dedicated activities coordinator that organises fun and stimulating activities for all our residents to get involved in if they wish to. These activities include art therapy and pet therapy sessions, exercise classes, music and films, tea parties and much more. Our homes are happy to email you the weekly planner should you wish. We are also delighted to be working with NAPA activities in our group to enhance the mental, physical and emotional wellbeing of our residents. You can find further information on by clicking on their weblink below. www.napa-activities.co.uk

Our catering teams create fresh, seasonal menus that change daily for both lunch and dinner. Each menu includes detailed information about allergies and accommodates all dietary needs, including soft diets. Whether it’s vegetarian, pescatarian, or vegan, we make every effort to ensure that our residents’ tastes and preferences are fully accommodated. For more information, please visit our Care Home Food & Nutrition page.

Our dedicated team is here to support you. We conduct regular assessments to monitor your health and well-being, ensuring that we are aware of any changes in your care requirements.

If a change is identified, we will work closely with you and your family to develop a revised care plan that addresses your new needs. This may involve adjusting the level of assistance you receive, introducing new therapies, or coordinating with healthcare professionals for specialised support. Our goal is to ensure that you continue to receive the highest quality of care tailored to your individual circumstances. Your comfort and well-being are our top priorities, so please don’t hesitate to communicate any concerns or changes you notice in your condition.

At Westgate, we encourage you to visit your loved one as often as you can, so we don’t restrict visiting times to specific hours. Visitors should, however, be aware that there are some periods of the day, such as meal times, that are busier than others. Please contact the home directly for more information.