About
Westgate Healthcare
Our Story
Exceptional care guided by family values
At Westgate Healthcare, people are central to everything we do. As a family-owned care group, our mission has always been to foster a warm, welcoming home from home environment. This sense of family permeates in each of our homes.
With more than twenty years of experience in delivering residential and specialised care for older adults, we recognise that exceptional care starts with listening. Our dedication to our residents inspires us to continuously improve our services by incorporating feedback from individuals and their families, while also working closely with healthcare professionals to provide the highest quality care.
Our Promise
The heartbeat of our care
We are dedicated to delivering outstanding person-centered care that empowers individuals to make their own choices. In our safe and supportive environments, designed to feel like home, we are passionate in helping our residents re-discover their independence in day to day living.
We tailor each resident’s experience taking into consideration emotional, psychological, physical, and medical needs, as well as personal lifestyle preferences.
At the heart of our approach is the belief that life should be loved. Our mission is to make a meaningful difference, providing peace of mind to our residents and their families.
Our Values
Compassionate
We respect each person’s individuality and care for each other as one family.
Committed
We are passionate about going above and beyond to make a difference.
Collaborative
We champion each other’s creativity and together we make great ideas happen.
Credible
We listen, act and place honesty, transparency and accountability at the heart of all we do.
Help and Advice
Frequently asked questions
We have compiled responses to some frequently asked questions. If you have any specific enquiries, our teams are ready to help. Don’t hesitate to reach out to us using the form below or by calling our homes for more information.
On arrival you can enjoy refreshments and a short introduction to the team. During the tour, you can expect a detailed look at our facilities, including the living spaces, common areas, and any special amenities we offer. You’ll have the chance to meet some of our team members, learn more about our care services, and ask any questions you may have about life at the home. We’ll also discuss our approach to personalised care, activities, and overall wellbeing.
Typically, the tour will take around 30 to 60 minutes, depending on the depth of your questions and how much you’d like to explore. We want to make sure you leave feeling informed and comfortable!
Our teams will try and accommodate the tour at a convenient date and time for you. Each home is different but we also offer evening and weekend tours. Please contact the home for more information and to book your time.
You are more than welcome to come for a tour, even if you’re just in the research phase and not ready to make a decision yet. We understand that choosing the right care is a big step, and we’re here to provide any information or support you need without any pressure. It’s a great opportunity to learn more about what we offer and explore your options at your own pace.
During the tour, you’ll have the opportunity to meet some of our current residents and team members. We believe this can give you a better sense of the community, daily life, and the caring relationships that make our homes special. It’s a great way to hear firsthand experiences and get a feel for the environment.
Our teams are here to help you, we are happy to schedule a consultation, either in-person or over the phone, to discuss your care requirements, preferences, and any medical or personal needs. Most importantly we love you to visit our care homes to see the facilities, meet our team, and explore how we can tailor our services to your needs.
We work closely with both the NHS and local authorities to ensure that individuals receive the care and support they need, regardless of their funding source. If you’re unsure about the funding process or eligibility, we’re happy to guide you through the steps and help you understand your options. Feel free to reach out for more information.
The cost of care varies depending on the type of care required, the level of support needed, and the specific services included. At Westgate Healthcare we tailor each care plan for individual’s needs. Our weekly fees are calculated following a comprehensive pre-admission assessment and can vary by the level of care required, room chosen and between each home. For more information please ask to speak to the Customer Services Manager or Home Manager.
Care fees may change during your stay due to various factors, such as changes in care needs, additional services required, or adjustments in funding arrangements. We are committed to transparency and will communicate any changes well in advance, ensuring you are fully informed. Regular reviews of your care plan will also help us determine if adjustments to fees are necessary based on your evolving needs. If you have any specific concerns, feel free to discuss them with us at any time.
Our fees include all major items for your peace of mind, such as your 24-hour care package, accommodation, housekeeping, catering and security services amongst others. Items that may not be included vary by home but in general include items such as hairdressing, Dental care, chiropody and optician visits, telephone line rental and call charges, escorts to booked appointments and specialist outings, transportation, daily newspapers.
It is essential to communicate openly with the care home team about your financial situation, as they can provide guidance and assistance tailored to your specific circumstances.
Short term private respite care provision is available via a pre-booking system. Minimum 2 weeks stay is required to guarantee availability, subject to assessment. Please contact the Home Manager to discuss in further detail.
We will conduct a detailed assessment to finalise your personalized care plan, ensuring it meets your specific needs and preferences. You’ll need to complete some paperwork, including any necessary medical documentation, funding arrangements, and personal information forms. Our teams will discuss the logistics of your move, including a moving date and any support you may need during the transition. Once you move in, we’ll provide an orientation to help you settle in, meet team members and residents, and familiarise yourself with the facilities and activities. We’ll continue to support you as you adjust to your new home and regularly review your care plan to ensure it remains aligned with your needs.
Residents have the option to choose their room, depending on availability. During the admission process, you can discuss your preferences with the team, who will do their best to accommodate your wishes. If your preferred room isn’t available at the time, the team can provide information on when it might become available or suggest similar options that suit your needs. Your comfort and satisfaction are our top priorities, so feel free to ask about any specific preferences you have.
We encourage residents to bring photos and their most loved possessions making them feel comfortable and happy in their new home. Ensuring the safety of residents is paramount, our Home Managers will be pleased to agree and document any items they may choose to bring.
At Westgate, there is always something interesting to do. Each of our care homes has a dedicated activities coordinator that organises fun and stimulating activities for all our residents to get involved in if they wish to. These activities include art therapy and pet therapy sessions, exercise classes, music and films, tea parties and much more. Our homes are happy to email you the weekly planner should you wish. We are also delighted to be working with NAPA activities in our group to enhance the mental, physical and emotional wellbeing of our residents. You can find further information on by clicking on their weblink below. www.napa-activities.co.uk
Our catering teams create fresh, seasonal menus that change daily for both lunch and dinner. Each menu includes detailed information about allergies and accommodates all dietary needs, including soft diets. Whether it’s vegetarian, pescatarian, or vegan, we make every effort to ensure that our residents’ tastes and preferences are fully accommodated. For more information, please visit our Care Home Food & Nutrition page.
Our dedicated team is here to support you. We conduct regular assessments to monitor your health and well-being, ensuring that we are aware of any changes in your care requirements.
If a change is identified, we will work closely with you and your family to develop a revised care plan that addresses your new needs. This may involve adjusting the level of assistance you receive, introducing new therapies, or coordinating with healthcare professionals for specialised support. Our goal is to ensure that you continue to receive the highest quality of care tailored to your individual circumstances. Your comfort and well-being are our top priorities, so please don’t hesitate to communicate any concerns or changes you notice in your condition.
At Westgate, we encourage you to visit your loved one as often as you can, so we don’t restrict visiting times to specific hours. Visitors should, however, be aware that there are some periods of the day, such as meal times, that are busier than others. Please contact the home directly for more information.
Sustainability
Westgate Healthcare are committed to driving sustainability best practices across our homes, limiting the impact on our local environment. Our committee consider short and long term goals to ensure we maintain a positive influence on environmental, social and corporate governance.
